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Quality Assurance
We are dedicated to providing quality services to all our residents by compassionate, well-trained staff in a homely atmosphere. We also offer:
- Effective training
- Staff development programmes
- Recruitment of staff who share our values
We consult with the residents about their satisfaction with the services we provide. We also actively ask for their suggestions for improvement. This is done by:
- Residents’ and staff meetings
- Consultation and satisfaction surveys
- Maintenance and review of our quality system
We offer catering services that meet the expectations of our residents. We can:
- Create nutritionally balanced menus
- Include planned and structured menus based on residents’ wishes, choices and preferences
- Menus that allow residents to update their food choices
We guarantee that all the residents are informed about matters affecting their well-being, by:
- Providing keyworker support
- Residents’ meetings
- Using notice boards and other displays
By implementing our Equal Opportunities Policy, we offer our residents and staff equality of opportunity in working and living in our care homes. Contact us today to learn more about our other home services.